NHS Resolution Mediation Services

The key objective of this procurement is to provide NHS Resolution with the ability to procure mediation services, which will offer best value to its customers, patients and the public by putting the needs and expectations of customers, patients and the public at the core of its work, by providing an efficient and best-value service. The mediation service will be comprised of two Lots as follows: - A mediation service for the resolution of disputes arising from personal injury and clinical negligence incidents and/or claims (Lot 1); and - A mediation service for the resolution of disputes arising from claims for legal costs (Lot 2). Any contract awarded to a supplier an initial period of three years commencing on 1 May 2020.