# Customer Culture and Maturity 2025-2026

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [National Highways](/buyers/national-highways/contract-awards)
- Contract winner: [KPMG LLP](/contract-winners/kpmg/public-sector-contract-awards)
- Award value: £150,000
- Tender value: £150,000
- Award date: 12 August 2025
- Published: 3 September 2025
- Contract start: 12 August 2025
- Contract end: 31 March 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 6ca962a1-5254-43a7-9f3a-bee75e7537ad-861966
- OCID: ocds-b5fd17-54e808d8-8828-4798-a6e3-829e1bcccc1b

## Description

Technical consultancy to support the continuation of work to drive improvements to our customer-centricity and further enhance our people's capability and contribution to improving customer satisfaction\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/6ca962a1-5254-43a7-9f3a-bee75e7537ad-861966)