# Provision of an Independent Complaints Adjudication Service for OFSTED \(Please note this notice was previously published on the SFA Page but now needs to be moved to this DfE Page\)

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Department For Education](/buyers/department-for-education/contract-awards)
- Tender value: £100,000
- Published: 1 September 2017
- Planned start: 1 January 2018
- Planned end: 31 December 2020
- Stage: open_tender
- Procurement category: services
- Notice ID: 2bd52a39-01c3-40cd-bfb0-f4d9f2cf0667-168752
- OCID: ocds-b5fd17-54df86b0-9b96-4e6e-81c1-9f026f875469

## Description

The Department for Education require a supplier to provide an independent adjudication service in relation to Ofsted's handling of complaints including: handling individual complaints, the provision of advice, regular reporting regarding the volume and nature of the complaint and publication of an annual report\. The successful supplier shall be required to review Ofsted's handling of individual complaints where the complainant remains dissatisfied after Ofsted's internal complaints process has been exhausted and offer written impartial findings and recommendations to complainants and the Chief Inspector\. The adjudication service is independent of Ofsted and the conclusions and the recommendations of the service provider are independent of both DfE and Ofsted\. Additional information: This ITT will be published via Bravo e-tendering portal which is the only means that documents can be accessed and bids submitted\. This can be accessed at https://education\.bravosolution\.co\.uk

## Related contract awards

- [Call-off Contract for the November 2026 cohort of the National Professional Qualifications \(NPQs\)](/contracts/ocds-b5fd17-ce0d651b-c3d5-481d-ad4d-3f5dc8bbd35e): Department for Education
- [Contract Award Notice Independent review into 2DP fire and structural safety](/contracts/ocds-b5fd17-5297e4b5-9ab5-4948-95c5-119730f371ef): Department for Education
- [Inclusion Bases: exploring evidence of impact and models\.](/contracts/ocds-b5fd17-76dee6b0-7bcc-49cd-b784-34d2192c05a4): Department for Education

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2bd52a39-01c3-40cd-bfb0-f4d9f2cf0667-168752)