Awarded
Interactive Voice Recognition - Tuning & Optimisation
£43,400
services
Contract Details
- Tender Value
- £43,400
- Stage
- Awarded
- Published
- Awarded
Timeline
Awarded
Start
Disclosed
End
Description
IVR tuning will ensure that IVR continues to be effective as possible, particularly in relation to speech recognition accuracy to authenticate customers. IVR optimisation ensures that the IVR process from beginning to end is operating optimally including all voice interactive modules and general DTMF menu options.
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Ref: 39b359eb-6bf1-4a72-830f-c61c71321207-465255 · Sourced from Contracts Finder
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