# Interim IT Service Desk Analyst

> A sourced UK public sector contract award published by O F W A T.

## Key facts

- Buyer: [O F W A T](/buyers/o-f-w-a-t/contract-awards)
- Supplier: [Morgan Hunt UK Limited](/suppliers/morgan-hunt-uk/public-sector-contract-awards)
- Award value: £26,460
- Tender value: £26,460
- Award date: 7 October 2023
- Published: 17 September 2024
- Contract start: 16 October 2023
- Contract end: 15 April 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 60d790a4-1ffa-49f3-aff4-4dfa5bb12dff-786106
- OCID: ocds-b5fd17-53ff418d-ef6f-493b-8bb6-2624bc606fa8

## Description

Awarded under ESPO Framework 3S-22 Strategic HR Services, Lot 1 - Executive and Managerial Interim Recruitment, Sub-Lot 1f - IT, Digital, Media & Marketing\. As an Interim Service Desk Analyst, you will play a crucial role in providing exceptional technical support and customer service to end-users within our organisation\. This is a temporary position that involves handling a wide range of IT-related issues and inquiries, ensuring prompt resolution, and maintaining high levels of user satisfaction\. The successful candidate will be a proactive problem solver with strong communication skills and a solid understanding of various hardware and software systems\. Key deliverables - First Point of Contact: Serve as the initial point of contact for all IT-related issues, incidents, and service requests via phone, email, or other communication channels\. - Technical Support: Provide timely and effective technical assistance to end-users, resolving hardware, software, and network-related problems\. This includes troubleshooting desktops, laptops, printers, mobile devices, and other peripherals\. - New Starters, Leavers and Movers: ensure new starters are set up for onboarding and that inductions are carried out\. Ensure leavers' tasks are completed, working alongside People Hub and Procurement teams\. - Incident Management: Log, categorise, prioritise, and track incidents and service requests in the IT ticketing system\. Ensure accurate documentation and escalate complex issues to appropriate teams when necessary\. - Remote Support: Offer remote assistance to end-users for issues that can be resolved remotely, ensuring minimal disruption to their work\. - User Training: Assist in providing basic training and guidance to end-users on various applications, tools, and IT procedures to enhance their technical proficiency and reduce recurring incidents\. - Asset Management: Maintain accurate records of hardware and software assets, performing periodic audits, and ensuring proper allocation and retrieval of IT equipment\. - IT Policies and Procedures: Adhere to established IT policies, procedures, and security guidelines while maintaining user privacy and data confidentiality\. - Knowledge Base: Contribute to the development and maintenance of the IT knowledge base, creating user-friendly documentation for common issues and solutions\. - Continuous Improvement: Identify areas of improvement within the service desk function and propose solutions to enhance efficiency and customer satisfaction\. - Team Collaboration: Collaborate with other IT team members to resolve complex issues and participate in cross-functional projects as required\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/60d790a4-1ffa-49f3-aff4-4dfa5bb12dff-786106)