# Contact Center Telephony Support

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [HAMPSHIRE COUNTY COUNCIL](/buyers/hampshire-county-council/contract-awards)
- Contract winner: [GCI Network Solutions Limited](/contract-winners/gci-network-solutions/public-sector-contract-awards)
- Award value: £1,500,000
- Tender value: £1,500,000
- Award date: 23 May 2025
- Published: 11 June 2025
- Contract start: 27 June 2025
- Contract end: 26 June 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 53811580-be65-47e1-93ba-f60eb18fd4a3-848604
- OCID: ocds-b5fd17-5311b204-709a-48a9-8614-dbb301c43c40

## Description

This contract award relates to the Council's Contact Centre Telephony services and ensures the continuity of provision, maintenance, and support for the contact centre software\. This award secures the next phase of service delivery and underpins future operational requirements\.

## Related contract awards

- [Commercial Property Agency Services](/contracts/ocds-b5fd17-de76b319-ef00-47f7-ac7c-4eb4dae59f99): HAMPSHIRE COUNTY COUNCIL
- [Exchequer - Server Based Software Services](/contracts/ocds-b5fd17-696c44bd-ec55-448d-925f-40e43a5a07aa): HAMPSHIRE COUNTY COUNCIL
- [Crisis Resilience Fund - Payments](/contracts/ocds-b5fd17-11705525-16f5-4813-8582-9155556c3a7d): HAMPSHIRE COUNTY COUNCIL
- [Network and Telephone Connectivity](/contracts/ocds-b5fd17-535baef4-f175-402e-afa4-02537bd54cdd): Hull City Council
- [CPU 4056 Wide Area Network, SDWAN and P2P Circuits](/contracts/ocds-b5fd17-38ae99c6-4d28-4012-a61f-b2526d8c4e9f): Nottingham City Council
- [CP2571-24 Wide Area Network](/contracts/ocds-b5fd17-88fe3706-2a40-419d-8e8d-0e38ab8ac248): Devon County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/53811580-be65-47e1-93ba-f60eb18fd4a3-848604)