# BTA1700 e commerce customer service desk platform

> A sourced UK public-sector contract award published by British Tourist Authority.

## Key facts

- Public buyer: [British Tourist Authority](/buyers/british-tourist-authority/contract-awards)
- Contract winner: [Zendesk Inc](/contract-winners/zendesk/public-sector-contract-awards)
- Award value: £74,061
- Tender value: £74,061
- Award date: 8 August 2023
- Published: 8 September 2023
- Contract start: 15 November 2023
- Contract end: 14 November 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 24dac3f6-2913-4666-a150-0ff0a2654e63-678937
- OCID: ocds-b5fd17-526cd1be-0e58-45c8-a311-f9051c84f5be

## Description

Contract awarded using Crown Commercial Services Framework Agreement ID: RM1557\.13, G-Cloud 13, Lot 2 Cloud Software

## Related contract awards

- [C1355 BTA1867 Global Production Agency Contract](/contracts/ocds-b5fd17-cfd90e9b-7bb6-44d1-a39a-bce43b8cdf99): British Tourist Authority
- [BTA2193 Direct Award IPS 2026 sponsored questions](/contracts/ocds-b5fd17-8c4cdd42-2769-4085-8f0a-e69dfc5b2362): British Tourist Authority
- [C1341 BTA2171 FP&A](/contracts/ocds-b5fd17-3d1cd80a-0e2c-4276-902e-4420bd43b106): British Tourist Authority
- [Ticketing System for the Department for Business and Trade](/contracts/ocds-b5fd17-7e479914-3c00-48d0-8c08-cfdef3edcc0b): Department for International Trade
- [WP2159- Zendesk Licences \(2023\)](/contracts/ocds-b5fd17-31e3c474-6190-44a7-8dd3-4f3631de2b16): Government Digital Service
- [Software Subscription Service \(CRM\)](/contracts/ocds-b5fd17-9e529467-423e-4d54-bf12-cc00608ab235): Department for International Trade

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/24dac3f6-2913-4666-a150-0ff0a2654e63-678937)