# Information Technology Service Management\(ITSM\)

> A sourced UK public sector contract award published by Surrey and Borders Partnership NHS Foundation Trust.

## Key facts

- Buyer: [Surrey and Borders Partnership NHS Foundation Trust](/buyers/surrey-and-borders-partnership-nhs-foundation-trust/contract-awards)
- Supplier: [Freshworks Inc\.](/suppliers/freshworks/public-sector-contract-awards)
- Award value: £143,640
- Tender value: £143,640
- Award date: 31 March 2026
- Published: 2 April 2026
- Contract start: 31 March 2026
- Contract end: 31 March 2029
- Stage: awarded
- Procurement category: services
- Notice ID: 08b802cf-713f-472c-bf25-39939b0ace58-891458
- OCID: ocds-b5fd17-5224a307-b298-4979-9c39-b33f7d98e070

## Description

70x Freshservice- Enterprise Annual agents

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/08b802cf-713f-472c-bf25-39939b0ace58-891458)
