# CPT/2064: IT/Software Solution for Customer Services

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [London Borough of Wandsworth](/buyers/london-borough-of-wandsworth/contract-awards)
- Contract winner: Firmstep Ltd
- Award value: £676,645
- Tender value: £676,645
- Award date: 16 July 2019
- Published: 25 August 2019
- Contract start: 16 September 2019
- Contract end: 15 August 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 047229e7-3746-45c7-bbe2-5ded9ec61a3d-310113
- OCID: ocds-b5fd17-50e43701-8fde-4650-ba50-fbcd17274981

## Description

The London Borough of Richmond upon Thames and Wandsworth Borough Council are looking for suitable suppliers to provide them with an IT/Software Solution to facilitate the delivery of the Councils' services\. The function of this combined system will be to manage interactions between the Councils and their customers including residents of both boroughs through a single platform and contact centre

## Related contract awards

- [Landscaping Works at Alton Activity Centre and Downshire Field, SW15](/contracts/ocds-b5fd17-8d7a5dbe-614f-47ed-bf2d-fe0ad8e17734): London Borough of Wandsworth
- [Re-cladding Works at Eliot and Wentworth Courts](/contracts/ocds-b5fd17-832a433f-d07b-417b-b018-c0f9ee3c367b): London Borough of Wandsworth
- [3092 Lift Maintenance Services](/contracts/ocds-b5fd17-1bba2939-74a5-444a-bc1f-280899f94b50): London Borough of Wandsworth
- [Firmstep Forms, Self and Dash Platform](/contracts/ocds-b5fd17-7c0ffe94-5eaa-431e-9d76-5882e0d28cb9): London Borough of Merton
- [WSCC - TH - Whole Council Design Digital Engagement Tools - AWARD](/contracts/ocds-b5fd17-c88ca3b7-b619-447c-b876-f6bef604d526): SE Shared Services
- [CRM Software Poole and Christchurch](/contracts/ocds-b5fd17-a91d667e-5b0f-4be8-a061-acc423e8af25): Bournemouth Christchurch and Poole Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/047229e7-3746-45c7-bbe2-5ded9ec61a3d-310113)