# Customer Center Services for CSG

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Home Office](/buyers/home-office/contract-awards)
- Contract winner: Foundever GB Limited
- Award value: £233,267
- Award date: 1 September 2023
- Published: 13 September 2023
- Contract start: 1 September 2023
- Contract end: 17 May 2024
- Stage: awarded
- Procurement category: services
- Notice ID: f7f671dc-81d5-4aab-8d25-b2d05214af43-680269
- OCID: ocds-b5fd17-50a2f505-2774-42a4-b262-0d3a1da95b22

## Description

The authority seeks to procure the services of a sole Supplier for the provision of contact centre services handling voice calls, emails and complaints handling amongst others but not limited to the following services: MPs allocation of correspondences, escalations points, any technical-related support questions\.

## Related contract awards

- [SMART CRM](/contracts/ocds-b5fd17-bb7e5067-a895-4645-a2e5-b0e491e1dbf6): Home Office
- [ESMCP Legal Support Services](/contracts/ocds-b5fd17-a99ed454-fbfd-480b-aca2-629094519d9d): Home Office
- [AWARDED CONTRACT - Planner Premium Service support](/contracts/ocds-b5fd17-68110e08-0299-443a-bcc4-041233282c77): Home Office
- [FCDO Centralised Telephony Operator Service](/contracts/ocds-b5fd17-b938017c-d9a5-4ef7-9bc8-1e3aec10522e): Foreign Commonwealth and Development Office
- [GB-London: CON-22-159 Contingency Contact Centre](/contracts/ocds-b5fd17-5e8f0b5f-8bf2-48ae-b2e6-5e0c1daf2bb6): Financial Conduct Authority
- [Customer Center Services for CSG](/contracts/ocds-b5fd17-6bf82ff3-2f0c-48a6-9b2a-dd5f6458d0a7): Home Office

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f7f671dc-81d5-4aab-8d25-b2d05214af43-680269)