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ecm_11962 Pensions Transformation Programme (PTP) Customer Account Manager (CAM) - Application Support & Maintenance

£6,500,000

services

Contract Details

Tender Value
£10,820,000
Stage
Live
Published
Awarded

Timeline

Awarded
Disclosed
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End

Description

Level 3 Support and maintenance of the PTP CAM system which is a legacy service that manages customer accounts for pension centres and supports more than 3,000 concurrent agents managing direct telephone and paper-based contact with customers. It is a front-end solution interfacing with HMRC and a number of DWP systems including the legacy systems PSCS and ISCS.

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