Review of Council Tax Collection Processes

The Council Tax team has recently been restructured and now requires a comprehensive review of the practices and processes that are in place with a view to improving the current collection rates of approximately 94% recovery. The review will need to look at work processes, methods of data analysis used, how debt is segmented and the automated processes that are in place. For further information on the Councils requirement and on how to respond to this tender please see the documents on the Councils e tendering website YORtender (www.yortender.co.uk) under reference DN445299