# IT Service Management & Tooling Consultancy

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Intellectual Property Office](/buyers/intellectual-property-office/contract-awards)
- Contract winner: [Mozaic Services Limited](/contract-winners/mozaic-services/public-sector-contract-awards)
- Award value: £41,000
- Tender value: £41,000
- Award date: 21 February 2022
- Published: 24 February 2022
- Contract start: 28 February 2022
- Contract end: 27 May 2022
- Stage: awarded
- Notice ID: d106c52a-b794-4f37-a0cc-f22069b45364-513151
- OCID: ocds-b5fd17-4f6b461b-a86a-4e77-a385-5baffb96b3d3

## Description

1\. Identify requirements for ITSM software 2\. Perform a gap analysis and benchmarking to assess the current ITSM capability 3\. Identify potential technology tools to equip ITSM at the IPO for the future

## Related contract awards

- [Opswat CDR](/contracts/ocds-b5fd17-2aded50c-95cc-40df-ae44-113442a5a5da): Intellectual Property Office
- [Project accelerator DDat 2026](/contracts/ocds-b5fd17-288c67cf-1aa9-4e61-ab1b-6b1a26c72bba): Intellectual Property Office
- [Two Way Radio and Maintenance](/contracts/ocds-b5fd17-813e2c52-81bd-480e-a985-4e6364bcbd07): Intellectual Property Office
- [C-3961](/contracts/ocds-b5fd17-44e1e4c7-f3a1-4075-85ca-2ce0f4098fe1): National Audit Office
- [CPT\_24\_44 - ServiceNow enhanced support](/contracts/ocds-b5fd17-45944b62-8a16-49e5-8794-b201bebb7faf): National Audit Office
- [Hartree Centre ServiceNow licences](/contracts/ocds-b5fd17-aa6afff4-6df6-4953-8fae-51e9c70dd346): UK SHARED BUSINESS SERVICES LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d106c52a-b794-4f37-a0cc-f22069b45364-513151)