# ISHA-Out of Hours Call Centre

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Islington and Shoreditch Housing Association](/buyers/islington-and-shoreditch-housing-association/contract-awards)
- Contract winner: [Orbis Protect Ltd](/contract-winners/orbis-protect/public-sector-contract-awards)
- Award value: £250,000
- Tender value: £250,000
- Award date: 12 May 2021
- Published: 26 May 2021
- Contract start: 1 July 2021
- Contract end: 30 June 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 76656c59-3e1a-40fd-ac9b-89caddff367e-439469
- OCID: ocds-b5fd17-4ed15da7-7870-407d-b053-cd617133dc88

## Description

The contract is for the provision of Out of Hours call centre services for residential properties owned and managed by Islington and Shoreditch Housing Association\. It is intended that the contract will commence in July 2021 and, subject to annual reviews, run for a period of three years with the option for renewal, as decided by ISHA, for an extension of up to a further one year and then an additional one year, subject to satisfactory reviews based upon performance and quality of service and delivery\. The maximum duration of the contract is therefore five years\.

## Related contract awards

- [T1-4819-ISHA -Lifts, Stairlifts and Hoists Servicing and Maintenance Contract](/contracts/ocds-b5fd17-a538ee8c-203d-41fd-830f-8ce3ef6dee53): Islington and Shoreditch Housing Association
- [T1-4095 - ISHA - Gas Servicing, Maintenance, Repairs and Boiler Installs](/contracts/ocds-b5fd17-da72c650-2764-4ec5-a94f-a1c19f0aa4e8): Islington and Shoreditch Housing Association
- [ISHA - Responsive Repairs and Void Refurbishment works](/contracts/ocds-b5fd17-1c2e02ca-1125-4dae-bdf8-f6de4047152a): Islington and Shoreditch Housing Association
- [PS&EW L4\.4 RA Aug26 - St Leger Homes of Doncaster - awarded](/contracts/ocds-b5fd17-976efab6-f0e6-43c0-b761-fce7872e0564): NORTHERN HOUSING CONSORTIUM LIMITED
- [Dry out Services](/contracts/ocds-b5fd17-0462014b-476c-429a-94de-7aa6f680137b): WALSALL HOUSING GROUP LIMITED
- [GB-Norwich: Void Property Cleaning and Clearing Services](/contracts/ocds-b5fd17-16a3ed65-6dae-4b01-987a-5be788a10b6b): Flagship Housing Limited

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/76656c59-3e1a-40fd-ac9b-89caddff367e-439469)