# IT Service Management

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [COUNTY DURHAM AND DARLINGTON NHS FOUNDATION TRUST](/buyers/county-durham-and-darlington-nhs-foundation-trust/contract-awards)
- Tender value: £40,000
- Published: 22 December 2020
- Planned start: 1 March 2021
- Planned end: 28 February 2023
- Stage: open_tender
- Procurement category: services
- Notice ID: c1f65f81-ca22-4ceb-aa4e-ba540c9e3e1d-398625
- OCID: ocds-b5fd17-4d9e68ed-42a1-46a7-8c3e-b3958d82b48d

## Description

Provision of IT Service Management system: The Trust is therefore looking to purchase an efficient, economical replacement ITSM system which assists in its desire to meet our increasing customer demands and in particular, to move to a more pro-active self-serve culture and provide 24/7 access for its users\. The system must provide users and technicians with mobile access to services and be customisable / tailorable to our needs\. Additional information: Please click on the following link to be directed to the procurement portal Cardea: https://www\.cardea\.nhs\.uk/Cardea/DisplayModules/TradeModules/Negotiations/Opportunities/ViewOpportunityEvent\.aspx?EventID=4270&Culture=en-GB If you have any issues accessing the Event of Cardea please contact the help desk on one of the following: Contact us - 01325 743993 - cdda-tr\.cardeahelpdesk@nhs\.net

## Related contract awards

- [Service Contract for the Maintenance of Ultrasonic Bronchoscopes](/contracts/ocds-b5fd17-16caf03b-2b59-41e4-a853-94843274c10e): County Durham and Darlington NHS Foundation Trust
- [Lymphoedema Products Supply](/contracts/ocds-b5fd17-f57773f3-7e2a-43d0-89cd-4cc8fe62188c): County Durham and Darlington NHS Foundation Trust
- [Lymphoedema Products Supply](/contracts/ocds-b5fd17-4d4c1ea4-f59e-4e13-8ec5-73ccf15b0a34): County Durham and Darlington NHS Foundation Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c1f65f81-ca22-4ceb-aa4e-ba540c9e3e1d-398625)