# Homes England - Customer Service Improvement

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Homes England \(the name adopted by the Homes and Communities Agency\)](/buyers/homes-england-the-name-adopted-by-the-homes-and-communities-agency/contract-awards)
- Contract winner: [Deloitte LLP](/contract-winners/deloitte/public-sector-contract-awards)
- Award value: £24,000
- Tender value: £24,000
- Award date: 31 July 2024
- Published: 15 August 2024
- Contract start: 1 August 2024
- Contract end: 30 August 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 184d37cb-a60a-4a63-8187-441f9cceb612-777776
- OCID: ocds-b5fd17-4d1cae02-b65a-4d70-af77-4e72ba5446eb

## Description

The Agency are looking to set out the strategy for customer service improvement, particularly focussed on arrears handling\. A paper that outlines the strategy and focus areas needs to be developed covering: • Size & scale of portfolio • Arrears definitions • Visual end-end continuum for arrears • Summary level Gantt chart project summary to achieve the full end-end • Full RAID view Awarded via CCS MCF3\.

## Related contract awards

- [Homes England - SREE - Unadopted Infrastructure Research](/contracts/ocds-b5fd17-2ea23611-021d-46ab-acef-30759c84b9c0): Homes England \(the name adopted by the Homes and Communities Agency\)
- [Homes England - Legal Panel - Legal Advice - Brookleigh](/contracts/ocds-b5fd17-51e89e98-5c96-48d3-9249-f1dab638b7dc): Homes England \(the name adopted by the Homes and Communities Agency\)
- [CGC Evidence Base - Rural Southern Cluster Spatial Framework](/contracts/ocds-b5fd17-993f4e87-8b64-4012-84f6-b49bbda3a8ef): Homes England \(the name adopted by the Homes and Communities Agency\)
- [Criminal Justice Data Spine Delivery](/contracts/ocds-b5fd17-a0dd4545-e9b0-4e11-9283-45c2641d140d): Home Office
- [ENHT - Deloitte Transformation Consultancy Support](/contracts/ocds-b5fd17-95d7fe17-a667-44e6-b5dd-4883edf3f33f): East and North Hertfordshire NHS Trust
- [GB-Norwich: Digital Operating Model and Workforce Strategy \(HR\)](/contracts/ocds-b5fd17-fb5e7b61-94ab-45ca-a6df-162a70376d62): Flagship Housing Limited

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/184d37cb-a60a-4a63-8187-441f9cceb612-777776)