Contract award record
Homes England - Customer Service Improvement
Notice details
- Published
- Category
- services
- Buyer region
- North East
- Source
- View official notice
Public buyer and contract winner
awarded to
Contract winner
Deloitte LLPAward value£24,000
- AwardedCompleted
- StartCompleted
- EndCompleted
Work description
The Agency are looking to set out the strategy for customer service improvement, particularly focussed on arrears handling.
A paper that outlines the strategy and focus areas needs to be developed covering: • Size & scale of portfolio • Arrears definitions • Visual end-end continuum for arrears • Summary level Gantt chart project summary to achieve the full end-end • Full RAID view
Awarded via CCS MCF3.
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