# Customer Centric Training

> A sourced UK public sector contract award published by Futures Housing Group.

## Key facts

- Buyer: [Futures Housing Group](/buyers/futures-housing-group/contract-awards)
- Tender value: £45,000
- Published: 5 August 2024
- Contract start: 1 October 2024
- Contract end: 1 March 2026
- Stage: open_tender
- Procurement category: services
- Notice ID: 9d2f3096-8095-410e-8d99-3c63633a9bbf-774385
- OCID: ocds-b5fd17-4cc4afe3-ea77-428b-9d86-97c9b5163ed1

## Description

New legislations impact on how FHG should engage with customers, such as the Social Housing Review and new consumer standards regulations\. The Regulator and Ombudsman have received greater power to review and assess how organisation work with customers\.

## Related contract awards

- [FHG\_2025P070 - Utilities Brokerage](/contracts/ocds-b5fd17-d715c718-9940-45c8-bfa9-2874ae07e255) — Futures Housing Group
- [Office Refreshments - FHG\_2025P069](/contracts/ocds-b5fd17-c711eee3-9cdf-48d4-be24-213c66eb58ea) — Futures Housing Group
- [FHG\_2025P007 - Appliance Service and Maintenance](/contracts/ocds-b5fd17-caa926ae-85a7-4362-9a36-1f7afe8dfbc8) — Futures Housing Group
- [Estate Agency Framework FHG\_2025P027](/contracts/ocds-b5fd17-621a30ab-bbbb-4e89-87a5-2f71f25cf0bb) — Futures Housing Group
- [Provide the Fit Out of 1st Floor of Waterdale, Doncaster DN1 3BU](/contracts/ocds-b5fd17-15f392dc-2c8c-4216-8b88-804f4b3853f8) — Rotherham Doncaster and South Humber NHS Foundation Trust
- [Provision of Service Standard Contract: Contract for Insurance Advisory Services](/contracts/ocds-b5fd17-ca5109d5-0cf6-432b-9427-8343f18db8de) — Merseyside Waste Disposal Authority
- [Specialist Support Service For People Bereaved By Suicide](/contracts/ocds-b5fd17-f4987ef7-1add-4fb5-8f5c-69b098c07870) — Kent County Council
- [Digital Consent and Sharing Decision Making Solution](/contracts/ocds-b5fd17-d632ffb5-9d32-48cb-aac1-b8af527a8903) — South Tees Hospitals NHS Foundation Trust
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-c807205b-b095-4dad-80ed-5eb64a2885e7) — East Sussex County Council
- [Oracle Fusion Enterprise Software](/contracts/ocds-b5fd17-b94faf4e-06c9-470e-af64-acbf9a5af410) — DEPARTMENT OF HEALTH AND SOCIAL CARE
- [National Roads Telecommunications Service 3 \(NRTS3\) Independent Assurance Review](/contracts/ocds-b5fd17-4a336c05-e4fd-4530-86b6-b037c17f1acd) — National Highways Limited
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-63f8a7e1-2c91-4e8e-a7e9-fb3b7b757186) — East Sussex County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9d2f3096-8095-410e-8d99-3c63633a9bbf-774385)