# Contract for the Provision of a Customer Service Centre Service for Hertfordshire County Council

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Hertfordshire County Council](/buyers/hertfordshire-county-council/contract-awards)
- Contract winner: [Serco Limited](/contract-winners/serco/public-sector-contract-awards)
- Award value: £4,742,285
- Tender value: £4,742,285
- Award date: 28 March 2023
- Published: 4 May 2023
- Contract start: 1 April 2023
- Contract end: 31 March 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 8cdb4897-7433-42f0-a0c6-8a40a16643b6-628391
- OCID: ocds-b5fd17-4c9be80e-a4c6-4127-ad3c-57433ac00be8

## Description

Awarded Contract - the contract has been awarded to a supplier\. Hertfordshire County Council has directly awarded a contract using CCS Framework RM6181 for the Provision of Outsourced Contact Centre and Business Services, Lot 1 Contact Centres\. The successful supplier is Serco Limited\. The Contract period will be for twelve months\.

## Related contract awards

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- [EDRMS Cloud Managed Service](/contracts/ocds-b5fd17-c5a366b4-177e-4b75-afde-a9b978907579): HERTFORDSHIRE COUNTY COUNCIL
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- [L4 Bursary Pilot for Delivery of L4 Diploma in School Business Management \(con\_30914\)](/contracts/ocds-b5fd17-2219782c-0c8e-414e-81c4-fc2494618143): Department for Education

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/8cdb4897-7433-42f0-a0c6-8a40a16643b6-628391)