# HARDWARE SUPPORT AND ASSOCIATED MANUFACTURER TECHNICAL SUPPORT 2024 - Lot 1

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [MCA - Maritime and Coastguard Agency](/buyers/mca-maritime-and-coastguard-agency/contract-awards)
- Contract winner: [TELENT TECHNOLOGY SERVICES LIMITED](/contract-winners/telent-technology-services/public-sector-contract-awards)
- Award value: £179,351
- Tender value: £179,351
- Award date: 25 April 2024
- Published: 24 April 2024
- Contract start: 1 April 2024
- Contract end: 31 March 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 5ec794cc-2f51-4f0e-91de-6057f632b5e5-744169
- OCID: ocds-b5fd17-4c192f33-3b07-4c10-bc0e-2cc13a68b774

## Description

The Maritime and Coastguard Agency \(MCA\) has a requirement for manufacturer hardware support and technical support for key compute, storage and network hardware that forms part of the infrastructure providing the critical National HM Coastguard Emergency Service capability\. The hardware is primarily supported by a infrastructure managed service, but this service requires underpinning services for hardware replacement and manufacturer technical support\. The asset list has been split into two Lots; Lot 1: Includes Cisco networking hardware\. For these we require standard Cisco hardware and software support services to the required SLAs\. Lot 2: Includes Cisco hardware and NetApp storage arrays that are beyond the Cisco End of Support date but is still in use\. It also contains our NetApp storage arrays which have a lower level of support requirement\. For this Lot we require a hardware replacement service only\. This opportunity is open to all suppliers under Lot 3d of the Crown Commercial Service's Technology Services 3 framework \(RM6100\)\. A notice is not being published for Lot 2 because the value is below £10k\.

## Related contract awards

- [MCA Laptop Restock Aug 2026](/contracts/ocds-b5fd17-e715655d-b61c-421e-87f5-55c219d1ce85): MCA - Maritime and Coastguard Agency
- [Accessibility Testing - Call-Off Contract](/contracts/ocds-b5fd17-dcdb82e8-50ad-44db-a43f-edabdcf94225): MCA - Maritime and Coastguard Agency
- [MyMCA UK Maritime Services Portal Development](/contracts/ocds-b5fd17-ba4c58ed-3186-4afa-8b23-5294ce4719c1): MCA - Maritime and Coastguard Agency
- [Corporate Network services 2](/contracts/ocds-b5fd17-d89d8fe2-d90b-4738-ad11-4b35e08cd0ab): National Highways Limited
- [Macro Cell Base Station and Support](/contracts/ocds-b5fd17-03126022-01b7-41be-aa3b-4e12735d09c3): Ministry of Defence
- [Traffic Signals 2026](/contracts/ocds-b5fd17-216ed8b9-991c-40d1-a932-319b35cf045a): West Sussex County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5ec794cc-2f51-4f0e-91de-6057f632b5e5-744169)