Research with Patients, Carers and GP Practice Staff: Online and Video Consultations in Primary Care

The Authority is looking for a Supplier for the provision of research with patients, carers and GP Practice Staff to support NHSE/I's understanding of the real world use of online and video consultation systems in primary care. This is expected to be a 8-12 month programme of work, with a report delivered in 2022 ( by April 2022).

The aim of this project is to understand user experiences (staff and patients) across a selection of GP online consultation platforms found in primary care in England. The project will contribute new knowledge about how patients and carers navigate online consultation platforms and digital pathways in general practice, including the remote interaction between the practice and the patient. The research will be based on proactive engagement with an inclusive user research panel, comprising a diverse sample of patients and carers, and engagement with GP practice staff to understand their perspectives and experiences.

This project is expected to integrate qualitative usability testing (delivered by researchers at NHSE/I) and in-depth interview and public engagement methods to evaluate user experiences of online consultation platforms in primary care. Please be aware that a supplier is sought to undertake qualitative research and recruitment activities, not to undertake structured usability testing across different online consultation platforms.