# The Provision of Resource Augmentation Services for UC Administration

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Department for Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Contract winner: [Capita Business Services Ltd](/contract-winners/capita-business-services/public-sector-contract-awards)
- Award value: £34,548,126
- Tender value: £25,291,201
- Award date: 20 April 2020
- Published: 18 June 2020
- Contract start: 21 April 2020
- Contract end: 6 October 2020
- Stage: awarded
- Procurement category: services
- Notice ID: 6792c944-ac03-4aeb-a56f-bf565efc8e46-364992
- OCID: ocds-b5fd17-4be55887-24c3-4b40-b621-f3e64538c884

## Description

Awarded Contract Notice for the provision of telephony helpline services to provide customers with information about Universal Credit particularly focusing on payments, earning, how to claim, health & complex needs and appointments\. Additional information: Redacted Contract document attached

## Related contract awards

- [DWP Asset Disposal](/contracts/ocds-b5fd17-18ee57d3-f8ea-4cc0-b6f2-a97c872e499b): Department for Work and Pensions
- [Professional Services to Support the Timms Review - Awarded Contract](/contracts/ocds-b5fd17-c4bdc633-8659-4141-a175-5e6615079bbe): Department for Work and Pensions
- [Jobs and Career Services](/contracts/ocds-b5fd17-c7e0e411-7f80-412c-a162-3837a1f648e7): Department for Work and Pensions
- [SMF - Business Change Support](/contracts/ocds-b5fd17-bbc9e68d-eb8c-41bb-b709-50eade653bf4): Financial Conduct Authority
- [CA16331 - Cansfield High School Managed HR & Payroll Services](/contracts/ocds-b5fd17-3ef4fd3a-2091-4f1c-9958-52f74ec60752): Cansfield High School
- [Procurement Consultancy Support](/contracts/ocds-b5fd17-9a2363ae-f7e2-4819-97c2-be6575700ccb): Financial Conduct Authority

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/6792c944-ac03-4aeb-a56f-bf565efc8e46-364992)