# Contact Centre 2019

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Weaver Vale Housing Trust e-Tendering](/buyers/weaver-vale-housing-trust-e-tendering/contract-awards)
- Published: 17 May 2019
- Planned start: 1 September 2019
- Planned end: 31 August 2022
- Stage: open_tender
- Procurement category: services
- Notice ID: ad3b5d24-486d-47e6-8207-6120e20133c8-289921
- OCID: ocds-b5fd17-4bc9635f-6169-4118-9264-53ff295b7b6a

## Description

The Trust is looking to introduce a customer contact centre to facilitate its 'Customer First' Programme\. The contact centre will be a centralised customer hub, handling all facets of customer contact - not just calls\. The Trust's vision is to implement a system that not only allows efficient and effective query resolution but also provides a holistic view of the customer, allowing us to move away from dealing with individual queries in isolation\. Additional information: To access tender documents please visit https://in-tendhost\.co\.uk/wvht and click on "register" unless you are already registered on our portal Is a Recurrent Procurement Type? : No

## Related contract awards

- [Office/Depot Cleaning 2023 - 26 - AWARD](/contracts/ocds-b5fd17-6876bfc4-ff94-4ba3-aba2-956ccfb35ae6): Weaver Vale Housing Trust e-Tendering
- [Office Vending Machines 2023 - 28 - AWARD](/contracts/ocds-b5fd17-d8120437-1708-4f7c-94db-8300098e32db): Weaver Vale Housing Trust e-Tendering
- [Demolition of Wakefield Court - AWARD](/contracts/ocds-b5fd17-8e23efb8-54aa-4431-ae38-a813fb0ce819): Weaver Vale Housing Trust e-Tendering

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ad3b5d24-486d-47e6-8207-6120e20133c8-289921)