# Casework Assistance services

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Housing Ombudsman](/buyers/housing-ombudsman/contract-awards)
- Published: 14 February 2020
- Planned start: 1 July 2020
- Planned end: 1 June 2023
- Stage: open_tender
- Procurement category: services
- Notice ID: ceac4b61-11ba-4002-b553-f82953992341-343936
- OCID: ocds-b5fd17-4b4fafcb-e78a-48a5-a4b3-bafe3a254537

## Description

The Housing Ombudsman is seeking a supplier who has provided dispute resolution services/investigative services to either an Ombudsman or the regulatory service sector\. The successful supplier will be required to review housing complaint case material and to complete a fully documented impartial and fair determination based on the facts of the case\. The expected output per month from October 2020 to March 2021 is approximately 75 case completed per month

## Related contract awards

- [Oracle Licences](/contracts/ocds-b5fd17-b8ec81d4-1655-4046-9b52-8fb2cb95c508): HOUSING OMBUDSMAN
- [Impact Metrics](/contracts/ocds-b5fd17-c5d9477f-e0b7-45a3-b84a-da6f8bef6ad4): HOUSING OMBUDSMAN
- [HOS0069 - Digital Delivery Partner Work Page A](/contracts/ocds-b5fd17-a7aa69c4-131b-4854-8360-2f1b29f859b7): HOUSING OMBUDSMAN

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ceac4b61-11ba-4002-b553-f82953992341-343936)