# Remote Assistance Tool

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Ofgem](/buyers/ofgem/contract-awards)
- Contract winner: [Softcat Plc](/contract-winners/softcat/public-sector-contract-awards)
- Award value: £36,514
- Tender value: £36,514
- Award date: 23 September 2024
- Published: 10 October 2024
- Contract start: 1 October 2024
- Contract end: 30 September 2025
- Stage: awarded
- Procurement category: services
- Notice ID: dfec3cee-0758-4b7a-a181-0031cd3ea821-793060
- OCID: ocds-b5fd17-4b4a1b83-efc1-4ee6-ae9f-e430892d4824

## Description

The contract is for a cloud-based Remote Assistance Tool - a software platform will be used by the Buyer's IT Service Desk to establish secure remote access and control of desktops, laptops and mobile devices\.

## Related contract awards

- [2025-114 Direct Internet Access](/contracts/ocds-b5fd17-a4a4f41b-cac9-45e3-94ff-ff4315316d3a): Ofgem
- [Telephony Solutions](/contracts/ocds-b5fd17-22ed2f0c-7c22-4f79-a52e-22e4925aac72): Ofgem
- [2026-049 Telephony Solutions for D&S](/contracts/ocds-b5fd17-99bad6d6-8253-46e5-99e9-906a0b1662fc): Ofgem
- [DDaT26245 - Cloud Security Subscription](/contracts/ocds-b5fd17-831b0b96-b736-477f-9518-ccc4e5c24035): UK SHARED BUSINESS SERVICES LIMITED
- [Project and Portfolio management](/contracts/ocds-b5fd17-bb64a6a8-0630-4570-8bb3-c62e7a2e53b1): UK SHARED BUSINESS SERVICES LIMITED
- [UKSBS ServiceNow renewal](/contracts/ocds-b5fd17-3035c8b4-7c73-4c49-b382-ce988dc4c3fc): UK SHARED BUSINESS SERVICES LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/dfec3cee-0758-4b7a-a181-0031cd3ea821-793060)