# Microsoft Unified Support

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [POLICE DIGITAL SERVICE](/buyers/police-digital-service/contract-awards)
- Contract winner: Microsoft Limited
- Award value: £100,893
- Tender value: £100,893
- Award date: 20 May 2026
- Published: 3 November 2026
- Contract start: 25 June 2026
- Contract end: 24 June 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 1d9c4ba5-6593-45d8-9ad9-5d9bd6e51143-920406
- OCID: ocds-b5fd17-49ef3514-69f9-4093-a4ef-d27238b04f66

## Description

Microsoft Unified Support provides a single, consistent support model across Microsoft services, including Azure, Microsoft 365, Entra, Fabric, Power Platform\. This enables faster resolution of complex incidents and improved service continuity\. In a national policing and managed services context, where platform availability and security are critical, having direct access to Microsoft engineers reduces risk during major incidents and supports proactive issue prevention\. It also ensures alignment with Microsoft best practices and provides a structured escalation path for critical workloads, which is particularly important given the scale and sensitivity of the services being delivered\.

## Related contract awards

- [Ludus Migration](/contracts/ocds-b5fd17-37d8351e-8aba-4d44-b4c9-16a39da8b4b6): POLICE DIGITAL SERVICE
- [PDS Knowledge Hub System](/contracts/ocds-b5fd17-ab37d292-63a9-4ee3-b226-eade5ea9a324): POLICE DIGITAL SERVICE
- [Core Support](/contracts/ocds-b5fd17-fca3a9bd-5e79-4dfd-a307-54f44d5f764c): POLICE DIGITAL SERVICE
- [Provision of Microsoft Unified Support](/contracts/ocds-b5fd17-d997146a-5297-4761-ad6f-182589751f8a): British Transport Police
- [CWC26020 - Microsoft Unified Support](/contracts/ocds-b5fd17-83855fd7-0a47-4f8b-8a3b-d1dcbb731fbd): Wolverhampton City Council
- [Provision of Microsoft Unified Support - PS6566](/contracts/ocds-b5fd17-8b5d6e63-5a2b-4b68-810d-6b850d9f170f): DVLA - Driver & Vehicle Licensing Agency

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1d9c4ba5-6593-45d8-9ad9-5d9bd6e51143-920406)