# Customer Experience Measurement Partner

> A sourced UK public sector contract award published by EAST WEST RAILWAY COMPANY LIMITED.

## Key facts

- Buyer: [EAST WEST RAILWAY COMPANY LIMITED](/buyers/east-west-railway-company-limited/contract-awards)
- Supplier: [Walnut Unlimited Ltd](/suppliers/walnut-unlimited/public-sector-contract-awards)
- Award value: £792,000
- Tender value: £792,000
- Award date: 17 October 2023
- Published: 11 December 2023
- Contract start: 18 October 2023
- Contract end: 17 October 2026
- Stage: awarded
- Procurement category: services
- Notice ID: e7ca4ec6-b711-4557-a55f-84c5f7ea7475-706013
- OCID: ocds-b5fd17-49bdaf7f-2250-49e4-a49a-87226879a03e

## Description

Provision of a partner to manage and deliver the Customer Experience Measurement trackers delivering the agreed customer experience measurement strategy and framework

## Related contract awards

- [Provision of Digital Spine Services](/contracts/ocds-b5fd17-8a884001-b64a-41a2-a9d0-b4da012ca975) — EAST WEST RAILWAY COMPANY LIMITED
- [UKPN to provide design services](/contracts/ocds-b5fd17-f13c5336-eace-48d9-9469-e3c4ea142691) — EAST WEST RAILWAY COMPANY LIMITED
- [National Gas to provide proposed diversion service](/contracts/ocds-b5fd17-a6a15363-8d01-4009-b599-e69c5bd862f4) — EAST WEST RAILWAY COMPANY LIMITED
- [AWS to provide design services](/contracts/ocds-b5fd17-e6a3d880-c261-46d6-a81c-d3da1edd4cfc) — EAST WEST RAILWAY COMPANY LIMITED
- [Communications and External Affairs Message Testing](/contracts/ocds-b5fd17-9d1c6c5b-0699-4ad2-a608-11547baf6678) — ADVISORY, CONCILIATION AND ARBITRATION SERVICE
- [Research with customers in vulnerable circumstances](/contracts/ocds-b5fd17-ff7c7ecf-fee8-48fa-9df6-dd5b63c26754) — O F W A T
- [Provision of Research and Insight \(Campaign evaluation contract\)](/contracts/ocds-b5fd17-80799f14-90dd-4096-ad29-9e14ebd4442d) — DVLA - Driver &amp; Vehicle Licensing Agency
- [SE975 - Campaign Evaluations](/contracts/ocds-b5fd17-1cae47db-629c-467a-8cf1-483e2011ccae) — Sport England
- [SEN20231-SEN-TAXI-Brooksby Melton College](/contracts/ocds-b5fd17-08326797-d738-447c-9aa6-156a9505a094) — Leicestershire County Council
- [2026-08-07 09:00 - QBE959 Newmarket &amp; Gazeley to Riverwalk School, Bury St Edmunds - AWARD](/contracts/ocds-b5fd17-b8f51468-ddfc-4b13-b56e-af10669ad163) — Suffolk County Council Passenger Transport
- [QHL118 09:00 2026-09-01 Glemsford to WS Training, Haverhill - 4-seater vehicle required - AWARD](/contracts/ocds-b5fd17-97ec37c1-e8fe-4ab5-a737-0f93dfeabe48) — Suffolk County Council Passenger Transport
- [2025-097 Microsoft Enterprise Agreement &amp; Associated Services](/contracts/ocds-b5fd17-799c2c53-9c0f-44b7-a80c-04573ee782e9) — Ofgem

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e7ca4ec6-b711-4557-a55f-84c5f7ea7475-706013)
