# RES/IT - Intelligent IVR Solution Citizens Service Centre \(Channel Shift project\)

> A sourced UK public sector contract award published by Bristol City Council.

## Key facts

- Buyer: [Bristol City Council](/buyers/bristol-city-council/contract-awards)
- Supplier: [ICS\.AI Limited](/suppliers/ics-ai/public-sector-contract-awards)
- Award value: £920,000
- Tender value: £920,000
- Award date: 7 September 2024
- Published: 16 September 2024
- Contract start: 9 September 2024
- Contract end: 8 September 2026
- Stage: awarded
- Procurement category: goods
- Notice ID: b148b160-0956-4adb-aedd-45cac468ada4-785490
- OCID: ocds-b5fd17-4952bbb6-9842-44c3-8215-62f466040df5

## Description

The channel shift project \(part of the wider Digital Transformation Programme\) is looking to procure an intelligent IVR solution\. The main objective of this project is to reduce contact into the Citizen Service Centre and reduce its operating costs\. The solution should offer a conversational language model \(AI\) that would be available to citizens when they call\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b148b160-0956-4adb-aedd-45cac468ada4-785490)