# Complaints and Compliments System

> A sourced UK public sector contract award published by North Yorkshire Council.

## Key facts

- Buyer: [North Yorkshire Council](/buyers/the-north-yorkshire-council/contract-awards)
- Supplier: [Netcall Technology Limited](/suppliers/netcall-technology/public-sector-contract-awards)
- Award value: £76,770
- Tender value: £76,700
- Award date: 28 August 2024
- Published: 16 October 2024
- Contract start: 29 August 2024
- Contract end: 28 August 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 951bf107-8e24-48a2-bda2-de082dc6e4b6-794625
- OCID: ocds-b5fd17-48cc16b9-b11d-4fa9-a099-7e174e54a7dc

## Description

Access to Liberty Create / Citizen Hub \(Starter Licence\) with Complaints, FOI, General Enquiries and 1 RPA Bot, to be used as the interim complaints system for logging and managing all complaints and other case types for the Council\. Additional information: This contract was award via the Council's Best Value Form process as per North Yorkshire Council's Procurement and Contract Procedure Rules\. This is a 1 year contract with the option to extend for a further two 1 year periods \(1\+1\+1\)\."

## Related contract awards

- [Parking Correspondence System](/contracts/ocds-b5fd17-fa402fdc-6cbf-4777-bf75-7c98d2efdac0) — North Yorkshire Council
- [Gartner subscription for IT leaders](/contracts/ocds-b5fd17-212878b5-51bf-47ac-ac4b-d4d369865f1d) — North Yorkshire Council
- [Energy Performance Certificates](/contracts/ocds-b5fd17-537e5992-89a9-4a1e-82d6-01d41879dfdc) — North Yorkshire Council
- [Legal Case Management System](/contracts/ocds-b5fd17-38a8a6a1-66f5-4bed-9c20-756d864e4a0a) — North Yorkshire Council
- [Support for the Netcall Liberty Contact Portal at PCH & the Contact Portal/Opera](/contracts/ocds-b5fd17-01dd9454-1426-42ed-bf82-a76f4765dd7d) — North West Anglia NHS Foundation Trust
- [CST240 Contact Centre Telephony & Multi-Channel Solution & Associated Services - call-off from RM6285 GCA framework](/contracts/ocds-b5fd17-79dcf73e-9657-47e0-a173-af5a1d346f56) — Derbyshire County Council
- [ENHT - Patient Engagement Portal \(PEP\)](/contracts/ocds-b5fd17-95e2f39d-476f-4479-aac7-391fe8d090df) — East and North Hertfordshire NHS Trust
- [Provision of Patient and Healthcare Comms and Related IT Services](/contracts/ocds-b5fd17-49f305d3-df77-4371-9295-38a159855981) — WORTHING BOROUGH COUNCIL
- [National Roads Telecommunications Service 3 \(NRTS3\) Independent Assurance Review](/contracts/ocds-b5fd17-4a336c05-e4fd-4530-86b6-b037c17f1acd) — National Highways Limited
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-63f8a7e1-2c91-4e8e-a7e9-fb3b7b757186) — East Sussex County Council
- [SEN20267-SEN-TAXI-Foxfields Academy](/contracts/ocds-b5fd17-67fcd688-9010-4f21-81ee-36209e1d89f8) — Leicestershire County Council
- [STH Learning Management System](/contracts/ocds-b5fd17-119e9904-7cb0-4b2c-bdcc-1ebc371033c8) — Sheffield Teaching Hospitals NHS Foundation Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/951bf107-8e24-48a2-bda2-de082dc6e4b6-794625)