# Customer Service Centre Platform

> A sourced UK public-sector contract award published by DVSA - Driver and Vehicle Standards Agency.

## Key facts

- Public buyer: [DVSA - Driver and Vehicle Standards Agency](/buyers/dvsa-driver-and-vehicle-standards-agency/contract-awards)
- Contract winner: [Vodaphone Ltd](/contract-winners/vodaphone/public-sector-contract-awards)
- Award value: £920,078
- Tender value: £920,078
- Award date: 3 June 2022
- Published: 26 July 2022
- Contract start: 6 June 2022
- Contract end: 5 July 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 0085a853-211b-46c5-9b4a-661b586e0a6b-557594
- OCID: ocds-b5fd17-47722ccf-720a-4e0c-a819-a11fb0b425ab

## Description

The authority is seeking a replacement supplier for the telephony solution for the Customer Service Centre in Swansea, Newcastle and, the operatives working remotely from home, including processing staff\.

## Related contract awards

- [Impounding, Immobilisation and Associated Services 2026](/contracts/ocds-b5fd17-04637a4b-bef1-428f-8024-41ab68f78709): DVSA - Driver and Vehicle Standards Agency
- [L4 Software Developer Apprenticeship](/contracts/ocds-b5fd17-78ba0648-0bff-4227-809d-85d520c02171): DVSA - Driver and Vehicle Standards Agency
- [ADAS AEB Programme 2026-27](/contracts/ocds-b5fd17-10a6973b-caf8-4b5a-b3af-bf466cbbae0f): DVSA - Driver and Vehicle Standards Agency
- [Kyndryl Cloud Readiness Assessment & ICT Harmonisation](/contracts/ocds-b5fd17-f3b5ef1f-ae27-4b8c-b2c7-1787716b02ef): Cumberland Council
- [Customer Service Centre Platform](/contracts/ocds-b5fd17-4084fb98-a723-4943-b44a-c26db0d95568): DVSA - Driver and Vehicle Standards Agency
- [Telephony Services](/contracts/ocds-b5fd17-0e34ac40-313e-4566-9a05-59cabef67649): London Borough of Merton

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0085a853-211b-46c5-9b4a-661b586e0a6b-557594)