# Housing Services & Resident Engagement

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Westminster City Council](/buyers/westminster-city-council/contract-awards)
- Contract winner: [KWEST RESEARCH LIMITED](/contract-winners/kwest-research/public-sector-contract-awards)
- Award value: £610,594
- Tender value: £850,000
- Award date: 7 March 2025
- Published: 23 April 2025
- Contract start: 1 April 2025
- Contract end: 31 March 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 1f99ca3d-aaaa-4745-875b-f9c434fe6ecc-841789
- OCID: ocds-b5fd17-476797fb-1909-425a-8b9c-69ced946975f

## Description

This procurement activity relates to the appointment of an independent market research company to survey residents to provide insight on performance and satisfaction amongst social housing tenants and leaseholders in the City of Westminster\. The successful supplier will be required to carries out monthly perception \(including the Tenant Satisfaction Measures - TSMs\) and transactional surveys and provide data on performance and satisfaction from social housing tenants and leaseholders, as well as high level insight into key/current issues\. The data will be used to appraise and better understand WCC housing services performance as well as to contribute to wider reporting in the Growth, Planning and Housing directorate\.

## Related contract awards

- [Lamppost Banner Production](/contracts/ocds-b5fd17-a12f6316-a43d-4f65-bf06-df9954048f01): Westminster City Council
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- [291 Harrow Road Planning Monitor](/contracts/ocds-b5fd17-79eabdbc-f685-4b93-b094-a8aab6998f88): Westminster City Council
- [Tenant Leaseholder Survey](/contracts/ocds-b5fd17-366d096f-fc22-4b5d-b152-99d13d28386b): London Borough of Hackney
- [23-047 Tenant Perception Survey](/contracts/ocds-b5fd17-8cf0dd11-bd66-46e6-97fe-57e77f2851a2): Rotherham Metropolitan Borough Council
- [TELEPHONE SURVEY OF GATESHEAD COUNCIL HOUSING TENANTS](/contracts/ocds-b5fd17-c80c2249-dc94-48b5-aba5-0593763846f4): GATESHEAD COUNCIL

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1f99ca3d-aaaa-4745-875b-f9c434fe6ecc-841789)