# Workforce Management Solution for Customer Services

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Wirral Borough Council](/buyers/wirral-borough-council/contract-awards)
- Tender value: £41,000
- Published: 17 March 2022
- Planned start: 1 April 2022
- Planned end: 31 March 2025
- Stage: open_tender
- Procurement category: services
- Notice ID: 64a2eb4e-b6b5-4f85-be6d-d886d0f00ebc-519362
- OCID: ocds-b5fd17-4763b3ba-5833-4c70-bcb5-a19d0a2184cd

## Description

The Call Centre and One Stop Shops have brought together telephone teams and reception points that previously operated under individual departmental umbrellas\. As we move forward and further develop multi-skilled staff there is a requirement for the Customer Service teams to have a robust method of ensuring effective planning and operational management of services\. There is therefore a need to have the appropriate WFM software to support this\. The contract is for 3 years with the option to extend for 1 year For the tender opportunity, all documentation, expressions of interest, questions and submissions please visit ThE Chest portal at http://www\.the-chest\.org\.uk URGENT NOTE - PLEASE ENSURE THAT THIS REQUEST FOR QUOTATION \(RFQ\)/INVITATION TO TENDER \(ITT\) EXERCISE YOU ARE PARTICIPATING IS DULY COMPLETED FULLY TO ENSURE THAT YOUR SUBMISSION CAN BE EVALUATED EQUITABLY\. Additional information: For the tender opportunity, all documentation, expressions of interest, questions and submissions please visit The Chest portal at http://www\.the-chest\.org\.uk

## Related contract awards

- [Web Hosting Contract 2024](/contracts/ocds-b5fd17-3873957f-f62d-40f0-b3b2-6a153924d6d9): Wirral Borough Council
- [Telephony Modernisation](/contracts/ocds-b5fd17-ebaa0849-97d3-40bb-a53d-ffcd2ecce9d1): Wirral Borough Council
- [Cloud Migration Partner](/contracts/ocds-b5fd17-3a8eef34-0e22-4629-b5b0-05967aeb6571): Wirral Borough Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/64a2eb4e-b6b5-4f85-be6d-d886d0f00ebc-519362)