# Statutory Complaint Investigations

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [The Royal Borough of Kingston upon Thames](/buyers/the-royal-borough-of-kingston-upon-thames/contract-awards)
- Contract winner: RRC \(RRCONSULTANCY\) LTD
- Award value: £45,000
- Tender value: £45,000
- Award date: 31 October 2021
- Published: 13 December 2021
- Contract start: 1 November 2021
- Contract end: 31 October 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 5578069b-6b07-497e-8410-9dd736fff512-493407
- OCID: ocds-b5fd17-46e8b383-2e85-4f94-b819-737cdaf6f662

## Description

The procurement of external independent investigators to deal with an increase in demand with higher volumes of complaints, in order to ensure RBK can secure an investigator quickly as a priority and set up an annual agreement instead of the lower priority 'spot purchase' arrangement\.

## Related contract awards

- [Kingston Small Sites 2 - RIBA Stages 0-2, Stage 3: Design Services](/contracts/ocds-b5fd17-df47962a-54f5-4d1d-b1b3-9dba650e2a74): The Royal Borough of Kingston upon Thames
- [Security / Manguarding 2026](/contracts/ocds-b5fd17-47cc42e8-9198-45f1-82d4-c59dcd15c107): The Royal Borough of Kingston upon Thames
- [Highways asset management s/w](/contracts/ocds-b5fd17-b5c941b3-c927-4f46-9d6e-86d7031a5470): The Royal Borough of Kingston upon Thames
- [The provision of Independent Investigating Officer and Stage 3 Panellist Service AND Independent Person and Stage 3 Chair Service](/contracts/ocds-b5fd17-a3f174e7-8822-4553-812a-5be6700d8e89): The North Yorkshire Council
- [Independent Statutory Investigations](/contracts/ocds-b5fd17-0509bfe2-787c-426d-b90b-2740705c8af5): The Royal Borough of Kingston upon Thames
- [Independent Person and Independent Investigation Service](/contracts/ocds-b5fd17-92650797-cb07-48d6-9b27-6a73580bb372): Leeds City Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5578069b-6b07-497e-8410-9dd736fff512-493407)