# Covid 19 Vaccinations Programme - Helpline Service - Call Handling

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [NHS ENGLAND](/buyers/nhs-england/contract-awards)
- Contract winner: Teleperformance Ltd
- Award value: £18,100,000
- Tender value: £18,100,000
- Award date: 11 February 2022
- Published: 22 March 2023
- Contract start: 6 January 2021
- Contract end: 31 March 2022
- Stage: awarded
- Procurement category: services
- Notice ID: bc169c68-1164-44d2-ac22-8d36c05654a0-626793
- OCID: ocds-b5fd17-46cf8492-110d-4b12-b488-81b56f89d72f

## Description

The service provision is for an outbound call centre service, including call handlers and telephony support services for the delivery of the COVID-19 Vaccination Helpline which will: 1\. provide help and support to members of the public seeking advice and information about COVID-19 vaccination; and 2\. provide an alternative to the online booking service for vaccination appointments at mass sites only for citizens who do not wish, or are unable to use the on-line National Booking System 3\. use the 119 telephone number and telephony routing and solutions which support the 119 and COVID-19 Response Service \(CRS\)\. 4\. The service works in support of the National Vaccine Data Resolution Service, \(VDRS\) and Covid Pass

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/bc169c68-1164-44d2-ac22-8d36c05654a0-626793)