# CPT\_24\_44 - ServiceNow enhanced support

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [National Audit Office](/buyers/national-audit-office/contract-awards)
- Contract winner: [Mozaic Services Ltd](/contract-winners/mozaic-services/public-sector-contract-awards)
- Award value: £504,000
- Tender value: £828,000
- Award date: 11 June 2025
- Published: 4 July 2025
- Contract start: 1 July 2025
- Contract end: 30 June 2027
- Stage: awarded
- Procurement category: services
- Notice ID: b771a63c-bbac-48f1-a051-1538c78fbd64-852864
- OCID: ocds-b5fd17-45944b62-8a16-49e5-8794-b201bebb7faf

## Description

National Audit Office \(NAO\) awarded a contract to Mozaic Services Ltd through Crown Commercial Services GCloud 14\. Provision of professional services support for our ServiceNow platform\. The service incorporates the maintenance, support and service development of the NAO's service management function for Digital Services & Information Security\. This is an initial two year contract with the option to extend for two years in one year periods\. Contract start 01\.07\.25\. Final expiry is 30\.06\.29\. Value of contract for the potential four year term is £1,008,000\.00 gross\.

## Related contract awards

- [Tactical End User Compute service](/contracts/ocds-b5fd17-d1f7941b-8699-4400-8dc6-df612196013e): National Audit Office
- [Service desk 2022-25](/contracts/ocds-b5fd17-0ee5b399-81ef-44b7-adb4-d116d2cd70cf): National Audit Office
- [Purchase of IT Equipment for Summer Grads, New Starters and Storeroom Replenish](/contracts/ocds-b5fd17-640f0bfb-8805-4d7d-b55d-9809e42a6789): National Audit Office
- [C-3961](/contracts/ocds-b5fd17-44e1e4c7-f3a1-4075-85ca-2ce0f4098fe1): National Audit Office
- [Hartree Centre ServiceNow licences](/contracts/ocds-b5fd17-aa6afff4-6df6-4953-8fae-51e9c70dd346): UK SHARED BUSINESS SERVICES LIMITED
- [ITIP0319 - Mobile Communication Device Services \(Delivery Resources\)](/contracts/ocds-b5fd17-4e6620dd-bb0e-416d-9bef-87d059264e63): National Highways

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b771a63c-bbac-48f1-a051-1538c78fbd64-852864)