# Companies House Contact Centre

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: Companies House : Department for Business Energy & Industrial Strategy
- Contract winner: [SERCO LIMITED](/contract-winners/serco/public-sector-contract-awards)
- Award value: £6,900,000
- Tender value: £3,391,466
- Award date: 10 May 2019
- Published: 28 June 2019
- Contract start: 1 November 2019
- Contract end: 31 October 2022
- Stage: awarded
- Procurement category: services
- Notice ID: f77064b9-d6d9-434c-8e90-e62d3e4ce288-298436
- OCID: ocds-b5fd17-45293176-5d90-44ba-a395-d8a86a504e15

## Description

Please note that this transparency notice is for information purposes only\. 5\.1 The list of 'in scope' products and services the Supplier shall provide are as follows: 5\.1\.1 Inbound contact \(including the ability to manage all interactions through the medium of Welsh at all times\); 5\.1\.2 Staff recruitment, training \(supplemented by specific training by the Customer as required\) and quality assurance, which will be audited quarterly; 5\.1\.3 Reporting and analytics; 5\.1\.4 Telephony Platform \(Cloud Based\); 5\.1\.5 Computer Telephony Interface \(CTI\) and Automatic Call Distributor \(ACD\) solution; 5\.1\.6 Voice Circuits \(SIP Channels\); 5\.1\.7 Email Handling System 5\.1\.8 Other supporting infrastructure for operation of Contact Centre; 5\.1\.9 Recommendations for transitioning to digital channels, predicated on key drivers in; and 5\.1\.10 Periodic ad-hoc requests\.

## Related contract awards

- [Restart Scheme \(Updated\)](/contracts/ocds-b5fd17-2fc6028d-0b59-4e0d-9f6d-d0ee4540c454): Department For Work and Pensions
- [712797450-Boats In-Service Support 26 LOT 7-Army-CF-Transparency](/contracts/ocds-b5fd17-f4823778-d3e0-4617-bc7f-e7cc94fd8ea2): Ministry of Defence
- [L4 Bursary Pilot for Delivery of L4 Diploma in School Business Management \(con\_30914\)](/contracts/ocds-b5fd17-2219782c-0c8e-414e-81c4-fc2494618143): Department for Education

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f77064b9-d6d9-434c-8e90-e62d3e4ce288-298436)