# Community Alarm Call Monitoring Service \(AH-268\) - AWARD

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Alliance Homes](/buyers/alliance-homes/contract-awards)
- Contract winner: Deane Helpline
- Award value: £0
- Tender value: £200,000
- Award date: 5 November 2019
- Published: 5 November 2019
- Contract start: 1 April 2020
- Contract end: 31 March 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 45e4db3b-94bb-49a5-b34a-dae64dcdba74-323828
- OCID: ocds-b5fd17-45021eb4-ad60-44e5-8e81-34da3ebf3140

## Description

Alliance Homes is tendering for a 24-hour 365-day service to monitor the community alarm call systems and dispersed alarms provided to approximately 1,250 customers living in a diverse range of sheltered \(and one extra care\) housing schemes\. Our core objective is to provide a high-quality customer-centred service that:  Enables customers to sustain their tenancies and live independently for as long as possible  Provides security and peace of mind for residents of our sheltered and extra care housing schemes  Delivers exceptional levels of customer satisfaction\. \(Our corporate target is that nine out of ten of our customers recommend us to a friend or relative\) The successful provider will deliver a continuous 24-hour call monitoring service for all emergency and non-emergency calls from customers, staff and contractors\. Call handlers will be required to accurately assess each presenting situation, summon emergency assistance as appropriate, provide appropriate reassurance to callers who are concerned, upset or anxious, and report all incidents of note to Alliance Homes staff or nominated contractors\.

## Related contract awards

- [Contact Centre Telephony Solution \(662-AHL\) - AWARD](/contracts/ocds-b5fd17-eba7b454-86ea-49d5-8129-de12e24270e4): Alliance Homes
- [Drainage Works \(657-AHL\) - AWARD](/contracts/ocds-b5fd17-471229ac-bb55-4b8a-9056-0d688e5a5e64): Alliance Homes
- [Maintenance of Stair Lifts, Step Lifts, Through Lifts and Lifting Hoists \(660-AHL\) - AWARD](/contracts/ocds-b5fd17-27d6d19a-1d79-405d-a646-5f88dcc1eae7): Alliance Homes
- [Out of Hours](/contracts/ocds-b5fd17-7cf71c24-f621-4318-a500-a871536ce0b8): Aster Group Limited

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/45e4db3b-94bb-49a5-b34a-dae64dcdba74-323828)