# ITSM Replacement

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: ESSEX COUNTY FIRE & RESCUE SERVICE
- Contract winner: [Freshworks Inc\.](/contract-winners/freshworks/public-sector-contract-awards)
- Award value: £72,600
- Tender value: £72,600
- Award date: 9 June 2021
- Published: 23 August 2021
- Contract start: 16 June 2021
- Contract end: 13 June 2023
- Stage: awarded
- Procurement category: goods
- Notice ID: 320a9b33-65b6-4614-8200-4d19cb86d2e8-462615
- OCID: ocds-b5fd17-44a38326-b6ea-427a-a37d-6ed767cdb8ef

## Description

ITSM SAAS Solution contract awarded through G-Cloud

## Related contract awards

- [Voice Services Contract](/contracts/ocds-b5fd17-292afeed-05fe-47ce-9f76-a44df3f7d981): ESSEX COUNTY FIRE & RESCUE SERVICE
- [Provision of a Human Resources and Organisational Development Business Solution](/contracts/ocds-b5fd17-ce314311-7b60-433c-bb6b-4fc114446aec): Essex County Fire & Rescue Service
- [Device 42](/contracts/ocds-b5fd17-d5e6dcb5-163e-49c3-9263-e640090cbe6c): Surrey and Borders Partnership NHS Foundation Trust
- [DHSC: GO: Freshdesks Email Ticketing Platform 2026 -2027](/contracts/ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91): Department of Health and Social Care
- [PAHT - ITSM Software Project](/contracts/ocds-b5fd17-82d6d4a4-f0bb-42a2-aba7-1556b82a43f0): The Princess Alexandra Hospital NHS Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/320a9b33-65b6-4614-8200-4d19cb86d2e8-462615)