# Out of Hours Call Handling Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Orbit Group Limited](/buyers/orbit-group-limited/contract-awards)
- Contract winner: [Fortem Solutions Limited](/contract-winners/fortem-solutions/public-sector-contract-awards)
- Award value: £112,780
- Tender value: £300,000
- Award date: 17 October 2024
- Published: 6 December 2024
- Contract start: 16 December 2024
- Contract end: 15 December 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 579dba86-d1bd-4382-aa7e-65da0e298c11-808986
- OCID: ocds-b5fd17-43b8e6bc-f9f1-4641-b2a3-5107b19d17ef

## Description

Orbit is seeking to appoint a business partner to effectively and reliably deliver an Out of Hours Call Centre Handling Service Provision\.\\r \\r This is for the handling of calls outside of Orbits own customer call centre operating hours in regard to the portfolio of properties it owns and manages and shall typically relate to the reporting of repairs, the triaging of such and associated raising of works orders with Orbits appointed repairs contractor's\. The services to be provided under the contract shall be in all respects of the quality or type as detailed in the Specification, Contract, Schedules and Appendices\.

## Related contract awards

- [Asset and property management consultancy services](/contracts/ocds-b5fd17-a75d194b-3a33-42a4-b22c-f8ef195b9aba): ORBIT GROUP LIMITED
- [Security Software](/contracts/ocds-b5fd17-e23a89fc-1cb2-48d3-baf6-4ffb62691f9e): ORBIT GROUP LIMITED
- [Contract Award Notice](/contracts/ocds-b5fd17-9ad8f288-fe39-4b72-ab50-0db4f9ac0237): ORBIT GROUP LIMITED
- [Contractor for Retrofit Works to Existing Housing Stock](/contracts/ocds-b5fd17-29c3f318-e281-46c6-8356-d5351333d2a4): WEST KENT HOUSING ASSOCIATION
- [Together Housing Association - Property Improvement Works](/contracts/ocds-b5fd17-643e03ee-258a-4c03-a720-7b2a9cbbe3d8): TOGETHER HOUSING GROUP LIMITED
- [Whole House Works October 2023](/contracts/ocds-b5fd17-06b64745-aeba-443c-b0e8-c10fff55f161): Together Housing Association

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/579dba86-d1bd-4382-aa7e-65da0e298c11-808986)