# Provision of an Out of Hours Telephone Service

> A sourced UK public sector contract award published by Aster Group.

## Key facts

- Buyer: [Aster Group](/buyers/aster-group/contract-awards)
- Published: 1 October 2024
- Contract start: 28 April 2025
- Contract end: 27 April 2028
- Stage: open_tender
- Procurement category: services
- Notice ID: 92da0add-8b2b-4e51-bc32-bf4e7fd49e01-789812
- OCID: ocds-b5fd17-43addda2-589a-4292-be6f-d7eb87a1988d

## Description

This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd\. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work to the appropriate in-house trade operative and/or external contractors, within working hours which is Monday - Friday 08:00 - 17:00\. Therefore, outside these working hours, including bank holidays, technical downtime, team meetings and collaborative calls, customers wishing to contact Aster regarding emergencies will be routed to the out of hours provider\. Additional information: https://in-tendhost\.co\.uk/aster/aspx/ Is a Recurrent Procurement Type? : Yes

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/92da0add-8b2b-4e51-bc32-bf4e7fd49e01-789812)