# Understanding customer experience of parcel deliveries

> A sourced UK public sector contract award published by OFCOM.

## Key facts

- Buyer: [OFCOM](/buyers/ofcom/contract-awards)
- Supplier: Navigator Insight \(Formally Blue Marble Research\)
- Award value: £70,680
- Tender value: £70,680
- Award date: 16 April 2026
- Published: 22 June 2026
- Contract start: 18 May 2026
- Contract end: 30 September 2026
- Stage: awarded
- Procurement category: services
- Notice ID: e1b9847f-b2fa-4a16-ad9d-adec9a84952d-902973
- OCID: ocds-b5fd17-43adaf44-0182-42c0-99a6-c564eafa3cb9

## Description

Qualitative research is to deepen Ofcom's understanding of customers' real world experiences of parcel deliveries and interactions with parcel operators, with a particular focus on those with additional or access needs and those who have contacted or complained to an operator\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e1b9847f-b2fa-4a16-ad9d-adec9a84952d-902973)