# Contract award for the Provision of a Customer Service Centre Service for Hertfordshire County Council

> A sourced UK public sector contract award published by Hertfordshire County Council.

## Key facts

- Buyer: [Hertfordshire County Council](/buyers/hertfordshire-county-council/contract-awards)
- Supplier: [SERCO LIMITED](/suppliers/serco/public-sector-contract-awards)
- Award value: £17,826,556
- Tender value: £26,196,645
- Award date: 9 October 2023
- Published: 27 October 2023
- Contract start: 1 April 2024
- Contract end: 31 March 2028
- Stage: awarded
- Procurement category: services
- Notice ID: db6fc5e0-5c02-4f3a-a27e-fc8da2ed8b0b-691117
- OCID: ocds-b5fd17-427c861f-609a-4e82-9208-06b4b30da2a3

## Description

Awarded Contract - the contract has been awarded to Serco Limited Hertfordshire County Council has awarded a contract using CCS Framework RM6181 for the Provision of Outsourced Contact Centre and Business Services, Lot 1 Contact Centres\. The initial call-off period will be for 4 years with the option to extend for two periods of up to 12 months each\. The contract value range stated above in Section 1 allows for the two x 12 month extension periods\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/db6fc5e0-5c02-4f3a-a27e-fc8da2ed8b0b-691117)