# Passenger Assist Survey

> A sourced UK public sector contract award published by OFFICE OF RAIL AND ROAD.

## Key facts

- Buyer: [OFFICE OF RAIL AND ROAD](/buyers/office-of-rail-and-road/contract-awards)
- Supplier: [MEL Research Ltd](/suppliers/mel-research/public-sector-contract-awards)
- Award value: £239,931
- Tender value: £239,931
- Award date: 4 April 2024
- Published: 4 April 2024
- Contract start: 8 April 2024
- Contract end: 30 June 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 419ec9e6-35a4-41d1-80ae-427108189fc3-737892
- OCID: ocds-b5fd17-408e4d53-33e2-4c20-9725-2d4829f4f293

## Description

The overall aim of the Passenger Assist survey is to compile information about passenger use and experience of the Passenger Assist service offered by train and station operators, to monitor those operators' performance over time and ensure that users' needs and expectations are being met on an ongoing basis\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/419ec9e6-35a4-41d1-80ae-427108189fc3-737892)