# Contact Centre Conversion

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [United Lincolnshire Hospitals NHS Trust](/buyers/united-lincolnshire-hospitals-nhs-trust/contract-awards)
- Contract winner: [Netcall Technology Limited](/contract-winners/netcall-technology/public-sector-contract-awards)
- Award value: £91,680
- Tender value: £91,680
- Award date: 31 March 2023
- Published: 27 April 2023
- Contract start: 31 March 2023
- Contract end: 24 March 2025
- Stage: awarded
- Procurement category: goods
- Notice ID: f2b75d95-b485-4a16-b6d5-33d945f337b2-640338
- OCID: ocds-b5fd17-408bd839-ae71-46b4-bb8b-18141e5a4c73

## Description

Requirement to improve contact centre functionality by enhancing the telephone systems ability to queue calls

## Related contract awards

- [Ongoing Digital Project Manager](/contracts/ocds-b5fd17-e1e1442b-ce2d-4906-9002-78e0c5ffb1de): United Lincolnshire Hospitals NHS Trust
- [Legal Services](/contracts/ocds-b5fd17-12c06dd3-cf43-44dd-8dfe-55a70feb0b0c): United Lincolnshire Hospitals NHS Trust
- [Re-lining of Carpark Spaces Trustwide](/contracts/ocds-b5fd17-c841189d-13ac-41d0-9d46-4c197d48e06f): United Lincolnshire Hospitals NHS Trust
- [ENHT - Patient Engagement Portal \(PEP\)](/contracts/ocds-b5fd17-95e2f39d-476f-4479-aac7-391fe8d090df): East and North Hertfordshire NHS Trust
- [Patient Appointment Reminder and Notification Software Licences](/contracts/ocds-b5fd17-35674dd2-0896-4a3e-816e-f546c69abf09): West Suffolk NHS Foundation Trust
- [Provision of Patient and Healthcare Comms and Related IT Services](/contracts/ocds-b5fd17-49f305d3-df77-4371-9295-38a159855981): WORTHING BOROUGH COUNCIL

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f2b75d95-b485-4a16-b6d5-33d945f337b2-640338)