# AI Virtual Agent for South Norfolk District Council

> A sourced UK public sector contract award published by Suffolk Coastal District Council and Waveney District Council.

## Key facts

- Buyer: [Suffolk Coastal District Council and Waveney District Council](/buyers/suffolk-coastal-district-council-and-waveney-district-council/contract-awards)
- Supplier: [ICS AI Ltd](/suppliers/ics-ai/public-sector-contract-awards)
- Award value: £81,479
- Tender value: £81,479
- Award date: 30 July 2025
- Published: 31 July 2025
- Contract start: 1 August 2025
- Contract end: 31 July 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 6037e0b6-7695-4054-b578-1cae712efd1c-857044
- OCID: ocds-b5fd17-3e44ab9d-2610-4cab-823b-76af17d605cd

## Description

This is a Contract Award Notice for South Norfolk District Council

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/6037e0b6-7695-4054-b578-1cae712efd1c-857044)
