# Provision of a Face to Face Offline Channel Shift Service

> A sourced UK public sector contract award published by Government Digital Service.

## Key facts

- Buyer: [Government Digital Service](/buyers/government-digital-service/contract-awards)
- Supplier: [post office limited](/suppliers/post-office/public-sector-contract-awards)
- Award value: £19,000,000
- Award date: 25 July 2023
- Published: 29 January 2025
- Contract start: 25 July 2023
- Contract end: 25 July 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 9182a491-cac4-4e82-82e9-433dd28b71e3-821493
- OCID: ocds-b5fd17-3e15a064-0801-46b4-8f90-463db56302b2

## Description

Front Office Counters Service \(FOCS\) Access a range of front office counter services at post office outlets throughout the UK on behalf of central government\. This will give the general public access to services such as passport applications and driving licence submissions and renewals\.

## Related contract awards

- [Content Delivery Network](/contracts/ocds-b5fd17-3ff8ba9a-646f-4be4-a74e-c76b9bf3b4b4) — Government Digital Service
- [Zendesk Licences \(2025\)](/contracts/ocds-b5fd17-c0226377-d50a-4299-9210-0d17a1291f87) — Government Digital Service
- [Semantic Layer Tool](/contracts/ocds-b5fd17-af81255d-38a7-4c28-972b-1b6c447edde6) — Government Digital Service
- [SiteImprove](/contracts/ocds-b5fd17-f0018edc-19ca-4f83-986e-a859052ada7b) — Government Digital Service
- [SEN20267-SEN-TAXI-Foxfields Academy](/contracts/ocds-b5fd17-67fcd688-9010-4f21-81ee-36209e1d89f8) — Leicestershire County Council
- [STH Learning Management System](/contracts/ocds-b5fd17-119e9904-7cb0-4b2c-bdcc-1ebc371033c8) — Sheffield Teaching Hospitals NHS Foundation Trust
- [AI assisted EHCP drafting tool](/contracts/ocds-b5fd17-fdd2e27c-3c1c-4fef-956e-8db7930a9561) — Southampton City Council
- [Provision of Service Standard Contract: Contract for Insurance Advisory Services](/contracts/ocds-b5fd17-ca5109d5-0cf6-432b-9427-8343f18db8de) — Merseyside Waste Disposal Authority

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9182a491-cac4-4e82-82e9-433dd28b71e3-821493)