# ITSM Tool Replacement

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [West Midlands Combined Authority](/buyers/west-midlands-combined-authority/contract-awards)
- Contract winner: [FRESHWORKS TECHNOLOGIES UK LIMITED](/contract-winners/freshworks-technologies-uk/public-sector-contract-awards)
- Award value: £200,000
- Tender value: £100,080
- Award date: 29 March 2023
- Published: 17 May 2023
- Contract start: 31 March 2023
- Contract end: 30 March 2026
- Stage: awarded
- Procurement category: goods
- Notice ID: 6aa14629-0a22-4f9f-9127-ccd7a98b5bca-645783
- OCID: ocds-b5fd17-3c9f46bc-ca85-41fe-ae71-6eba796dea68

## Description

IT Service Management System

## Related contract awards

- [The Fares, Ticketing & Retail Subject Matter Expert](/contracts/ocds-b5fd17-539b6e55-7604-46f3-b0b3-b310d06488a9): WEST MIDLANDS COMBINED AUTHORITY
- [SITE MANAGER](/contracts/ocds-b5fd17-c13406b4-856b-457b-9c5c-83efdb309358): West Midlands Combined Authority
- [Bus Network Analysis & Scheduling Software](/contracts/ocds-b5fd17-0adb1bec-058d-4579-b78f-602391871b65): West Midlands Combined Authority
- [Helpdesk System](/contracts/ocds-b5fd17-18b6e202-1e97-4781-a622-852e0fa663bf): Nottingham University Hospitals NHS Trust
- [ITSM Service Desk Software](/contracts/ocds-b5fd17-3e287e9e-098c-4103-a309-2c6f44874f6d): Surrey and Borders Partnership NHS Foundation Trust
- [Freshservice - ITSM Service Desk Software](/contracts/ocds-b5fd17-addcada1-93d9-44c7-bcf4-8d03269edfb5): Norfolk and Norwich University Hospitals NHS Foundation Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/6aa14629-0a22-4f9f-9127-ccd7a98b5bca-645783)