# DWP User Research Recruitment Services - London

> A sourced UK public sector contract award published by Department for Work and Pensions.

## Key facts

- Buyer: [Department for Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Supplier: [Criteria Fieldwork Ltd\.](/suppliers/criteria-fieldwork/public-sector-contract-awards)
- Award value: £60,000
- Tender value: £60,000
- Award date: 8 February 2019
- Published: 22 February 2019
- Contract start: 20 February 2019
- Contract end: 19 February 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 7111d36a-e6a4-4fc1-9917-83be83bee168-271614
- OCID: ocds-b5fd17-3c88953e-8836-464a-9d4c-a2e19f37baec

## Description

Department for Work and Pensions Digital requires participant recruitment for regular user research activities\. We're looking for suppliers who can recruit participants who reflect the diverse make-up of people who use DWP services\. The recruitment brief will vary by project but may include: -- In receipt of a DWP benefit or tax credits -- Usage of assistive technologies to access digital services -- Requirements for non-digital support to access digital services -- Digital usage or experience -- Cognitive and/or learning disabilities -- Mental health conditions -- Motor skills impairments -- Visual impairments -- Auditory disabilities -- Household income levels -- A mix of gender, age and educational attainment Users of our services may include vulnerable users so should be recruited ethically and sensitivity\. Participants should have a good understanding of the service they are being recruited to test, what it will entail, how their data will be handled, and possible requirements around non-disclosure, this information will be provided by each project\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/7111d36a-e6a4-4fc1-9917-83be83bee168-271614)