# East West Rail Customer Experience Development Procurement

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [East West Railway Company Limited](/buyers/east-west-railway-company-limited/contract-awards)
- Contract winner: Engine Creative Consultants Ltd
- Award value: £1,400,000
- Tender value: £1,400,000
- Award date: 2 June 2020
- Published: 8 June 2020
- Contract start: 3 June 2020
- Contract end: 3 June 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 37dd8dff-e5e0-48f4-b0e8-82ca5cb10059-362660
- OCID: ocds-b5fd17-3b5b7cec-ed0e-4191-8e21-d6203c47f7c0

## Description

In order fulfil the East West Railway Company's \(EWR Co\) strategic aim of setting a new benchmark for customer experience, EWR Co\. has appointed a third-party supplier to assist in the development of a customer strategy and proposition from construction through to end state operation\.

## Related contract awards

- [Provision of Digital Spine Services](/contracts/ocds-b5fd17-8a884001-b64a-41a2-a9d0-b4da012ca975): EAST WEST RAILWAY COMPANY LIMITED
- [UKPN to provide design services](/contracts/ocds-b5fd17-f13c5336-eace-48d9-9469-e3c4ea142691): EAST WEST RAILWAY COMPANY LIMITED
- [National Gas to provide proposed diversion service](/contracts/ocds-b5fd17-a6a15363-8d01-4009-b599-e69c5bd862f4): EAST WEST RAILWAY COMPANY LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/37dd8dff-e5e0-48f4-b0e8-82ca5cb10059-362660)