GB-Glasgow: 2025-TR-0020 RightAnswers Knowledgebase

The system is critical to SLC and how we manage both the assess to pay and repayment processes. It enables the onboarding and training of new starters and ensures we have the capability to provide information and guidance to all front-line staff to successfully manage the range and complexity of products available to our customers. The changing nature of policies around these products makes a workable knowledge system vital to be able to meet the needs of our customers.